The Seashore's Process

Imagine the ideal operation.  What is the primary goal of the company? Are your procedures and job descriptions well-documented?  What is your management's definition of success?  What is your workforce's definition?  Are they the same? 

Define the necessary steps to the ideal operation.  Who needs the training, your staff or your management?  Is software the answer, or will poor information just travel faster?  What department or procedure goes first?  How can we maintain this going forward?   Let's make a plan together!

With almost 30 years experience across multiple industries, my workflow improvement skills are varied.  I've enabled offices to manage 12x more business without increasing headcount.  I've conducted cradle-to-grave business process analyses and overhauled inventory systems and warehouses.  I've co-authored many policy & procedural manuals. Further examples include upgrades to scheduling, call centers, and vendor management.  All of the above contributes to first-time resolution rates and other customer services metrics.

Each wave barely changes the shoreline; it is their relentless consistency that does so. - Anonymous