The Seashore's Process

With almost 30 years experience across multiple industries, my workflow improvement skills are varied.  I've enabled offices to manage 12x more business without increasing headcount.  I've conducted cradle-to-grave business process analyses and overhauled inventory systems and warehouses.  I've co-authored many policy & procedural manuals. Further examples include upgrades to scheduling, call centers, and vendor management.  All of the above contributes to first-time resolution rates and other customer services metrics.

Each wave barely changes the shoreline; it is their relentless consistency that does so. - Anonymous